Strategic Insight for High-Stakes Communication
Overview
THEA x Defuze is an enterprise communication intelligence layer that converts unstructured, emotionally complex dialogue into structured, auditable insight.
Designed for regulated and high-trust environments, THEA detects misalignment, escalation, and risk patterns without intervening or rewriting.
1. Ingest
THEA integrates with enterprise systems to capture communication inputs in real time or via batch upload.
Compatible systems include:
- Microsoft Teams, Slack, Gmail, Outlook
- HR platforms, case management, CRM
- Legal documentation systems
- Custom API deployments for secure environments
2. Interpret
THEA applies multi-dimensional language analysis to identify signals of risk, instability, or misalignment.
Focus areas:
- Regulatory Misalignment: Divergence from contracts, policies, or legal requirements
- Escalation Indicators: Hostile tone, avoidance, blame language
- Narrative Disruption: Reframing, omission, or contradiction
- Emotional Volatility: Language patterns that may affect decision-making, trust, or wellbeing
3. Cross-Reference
All outputs are mapped against internal documentation including:
- Employee handbooks
- Safeguarding and HR policies
- Contracts and compliance frameworks
- Relevant legislation
This enables early detection of policy breaches, safeguarding concerns, or reputational risk.
4. Deliver Insight
Insights are presented in structured formats to support operational decision-making.
Delivery formats:
- Real-time alerts and notifications
- Team or individual dashboards
- Scheduled audits and summary reports
5. Drive Behavioural Alignment
THEA enables early course correction through structured observation, not intervention. It supports risk mitigation, policy adherence, and cultural integrity at scale.
THEA Labs 